Beware the "200% Guarantee". My inspector missed something very important and expensive that I think he should have noticed. When I called to let them know I wasn't satisfied, I feel like I was brushed off. Apparently the satisfaction guarantee only applies at the time of the inspection, so when I noticed what was missed a few days later nobody seemed to care. No one followed up on my complaint, no refund, nothing.
Update: A manager reached out to me about this review and asked me to fill out a form detailing my complaint. I filled out and returned the form complete with a detailed description of why I was not satisfied, and an estimate from the contractor that noticed the problem that the inspector failed to catch, along with the contact information for said contractor. I was told that my satisfaction was important. After sending the information that they had asked for, no one ever contacted me again. My complaint has gone unaddressed for over a month now. Below are pictures of a literal tree growing out from underneath the house and the damage it has done to the pool equipment that the inspector failed to notice. I can understand missing something during an inspection, but it is very clear to me that this company does not care about my experience. I will never use Bryan and Bryan again.
After calling around a few inspectors I decided to go with Bryan & Bryan. Ryan P. Performed the inspection for me, and I just wanted to say how thorough and professional his work is! Ryan is very detail oriented and I appreciate that greatly. I had to call the office to get in touch with Ryan prior to the inspection to ask some questions. He called me back promptly and addressed my questions. I was also offered a zoom video conference to go over findings, but he was kind enough to let me come look in person. I understand these are unique times and I appreciate that courtesy. I would highly recommend Bryan & Bryan if you are purchasing a home and want to be sure you are getting a complete and detailed inspection.
David was our inspector and was extremely professional, thorough and helpful. I can not say enough great things about this inspector. He was very thorough and extremely helpful. I would highly recommend this outstanding inspector to anyone who wants a “second set of eyes” looking at his or her construction project.
I would be remiss if I didn’t also recognize Christian for his dedication and outstanding attention to detail when coordinating with me, my son and our builder.
Overall - an outstanding experience with Bryan and Bryan Inspections.
I used this company to do an inspection on a home that I was purchasing. Ryan and Jim were the people doing the work. These people are awesome, using the latest technology to do the work as well as very detailed and professional. If there was something that I didn't understand they were happy to explain in detail. Highly recommend anyone using this company for all their inspections They also offer military discounts for vets.
I have used Bryan and Bryan Inspections for 3 different home inspections. They take the time to give an extremely detailed interior and exterior Inspection of the home. Very trustworthy experience and the team shows great professionalism.
I had such a great experience with them. The inspector was very experienced and super professional. They went above and beyond to make sure I was prepared for the walk through with the builder. Would highly recommend them!
Bryan & Bryan are top notch! Chance was our inspector and he was amazing! He was very thorough, explained things well and answered any questions we had. He was here a total of 3 hours and covered everything! Chance was personable and it almost felt like he was family. We are renting the house, preparing to purchase it and we got a ton of insight and information. We would recommend this company to anyone! Prices are amazing for all that they do! Thanks again, Chance!
Had an outstanding experience with Bryan and Bryan. Team of two gentlemen came out on a Saturday afternoon (after Thanksgiving) with one day of notice. Chance and John were extremely thorough and patient with all of my questions. Highly recommend.
I'm a first time home buyer and Bryan & Bryan came highly recommended. From the first call till the end of my inspection, it was nothing short of totally amazing. Melissa and Christian was
exceptional. My inspector, Daniel, was the absolute greatest. He was very thorough and informative. I recommend them very highly. I'm sure you would not be disappointed . I could brag about them, but their business speaks for itself.
Ryan was very knowledgeable, thorough and explained everything he found. He did an exemplary job. He inspects the roof with a drone and you can watch the whole process on his headset (goggles?). Make sure you come when the inspection starts, because you don't want to miss inspecting the roof with him! U would definitely hire this company again.
Mike Kirkpatrick inspected our first home that we are purchasing and we were surprised to see the many details in the inspection report! Because of this, we got with the sellers to have them address all the recommendations and issues provided by Mike's inspection. Will definitely use Mike and or Bryan and Bryan again for future reports and inspections.
My experience with Daniel for my home inspection was exceptional. Being that I am a first time home buyer, Daniel made sure to be not only thorough with his inspection but also with his explanation of the report. He is very knowledgeable and gave me peace of mind that the property was in excellent condition.
Extremely thorough inspection done on a home I was looking to purchase. Chad was professional and explained items in depth and I was given a clear understanding of what was going on with the house at the time of the inspection. The report they submitted was very detailed and easy to understand. I highly recommend Bryan & Bryan inspections!
Bryan & Bryan came highly recommended from a friend. Mike with Bryan & Bryan did an extremely thorough inspection. He was there from 8am until after 2pm working hard and going through serious details. He took the time to give me an on-sight breakdown of his findings, focusing first on the major items and then walked me through details when I had questions and gave me context and background as to why they did certain things and what they meant. He also educated me on the things that might indicate large underlying issues. We received the very detailed inspection report that same evening. The descriptions and pictures made it very easy to understand the issues, which made it easy to go back to the seller and support the maintenance and repairs we were requesting. Overall it was a very good experience.
Bryan & Bryan has been professional, punctual and attentive from the start. They are knowledgeable and look out for the customer's best interest. I'm very satisfied with the service and recommend them to anyone. They were recommended to me by my realtor, and to be honest, the only reason I picked them above the others is because they offer a free pest control treatment. I got more than I anticipated and I'm very happy.
Very satisfied. They were able to fit me in the next day. Ryan called me when he was almost done so I could come meet him and have him go over and explain everything to me. I am very satisfied and would definitely recommend them!
We had an amazing experience with Chance. This is our 1st home buying experience, so everything can be very daunting. However he was very patient with us and our thousand or so questions. He didn’t mind that we were there shadowing him and he was very thorough. Chance walked us through the inspection and explained in detail what it meant. Melissa at the office was a complete Gem. She was very cheerful and helpful with booking the inspection. Loved her! Also quick shout out to my realtor James “Chief” Swain from 1st Texas Realtors for recommending Bryan & Bryan inspections. Very Satisfied!
Bryan and Bryan where able to set my appointment on the day after I called. They showed up on time and had my detailed report ready for me on the same evening. This is extremely important when you are limited to days under your option period. The cost was competitively priced and the inspection had a great layout and understanding. I would definitely recommend them and look forward to using them in the future. Thank you Bryan and Bryan!
Bill was very thorough and did a great job explaining stuff post inspection. The service they provided was awesome. I also got a complimentary pest control pre-move in so that’s a plus! Will recommend Bryan and Bryan for anyone in the market for an inspection!
Bryan & Bryan is incredible! Melissa was very cordial and accommodating for a quick booking time for an inspector for an appointment that took place less than 24 hours later. David Kappus was our inspector and he did a superb job! He has over 18 years of experience as a builder and is also an inspector. He inspected our new construction home with a fine tooth comb and ensured everything was in tip top shape! He even got onto the very very steep roof and captured much needed pictures and provided valuable insight. We are thoroughly impressed with Bryan & Bryan as well as the customer service they provide. From David rolling out the welcome mat to posting the inspection in progress sign, my wife and I were extremely impressed by David and Bryan & Bryan. Pleasure doing business and kudos to our agent Rich Nickel for referring them to us!
I am in the process of buying my first home so I had a lot of questions and Daniel Clark helped me with the thorough inspection. I am very satisfied with his service. He's knowledgeable, professional. His attention to detail can ensure you that they will be given an accurate report on the status of every single part of the house.Thank you Daniel for your hard work.
Daniel came out to inspect a home we had put an offer on and he did a fantastic job of thoroughly going through the house and inspecting everything that needed more detailed review. He pointed out several key issues that, although the sellers were able to provide information about, we ultimately chose to walk away because of them. We thank Daniel and Byran & Bryan for providing such detailed inspection reports that were easy to read and understand. Daniel's professionalism is why we will continue to recommend B&B to anyone else looking for a great, reliable company.
Ryan was amazing. He was very detailed and kept us informed all along the way. Then described the inspection report to make sure we understood it all. I had to change the date of our inspection 3 times, but everyone was so helpful and understanding. I am so glad we went with Bryan & Bryan.
I am in the process of buying my first home. James Dolnier helped me with the thorough inspection. I am very satisfied with his service. He's knowledgeable, professional and so devoted to his job. His attention to detail can ensure customers that they will be given an accurate report on the status of every single corner of the house they are buying. Thank you James for your hard work and thank you Bryan & Bryan for sending me a good inspector.
Very thorough inspection and explained findings as he went for my understanding. Was willing to answer all of my questions and take the time to ensure that I understood items in the report. Quick turnaround on report so that action could be taken on items.
This was my first experience with using a house inspection, and Bryan and Bryan Inspections made the experience very easy. They were so prompt and thorough with their inspection of the home we were considering buying, and made sure that we understood exactly the process of the inspection, and were so prompt in getting our written report. They were also so affordable and courteous. We would certainly recommend Bryan and Bryan Inspections to anyone who is looking to buy or sell a home.
Ryan was our inspector and he was awesome! Very thorough and took time to explain his finding throughout the process. Also, he spent extra time on the inspection in areas we were concerned about which helped provided even more peace of mind. Highly recommend.
Amazing inspection company! Very thorough inspection done on a previous home I owned and a new construction. They found things you would least expect which is good. Very prompt, professional and worth every dollar. This company will definitely save you money in the future because they will find EVERYTHING. Saved me thousands of dollars bc they found a leak under my whirlpool on a new construction. I will recommend this company to anyone needing an inspection on your home, whether old or new home.
Great experience using this company. Very detailed in what they found in my inspection and explaining to me. They even had to come back to re inspect something and came back promptly. I would recommend to family and friends to use.
Bryan & Bryan has done 2 inspections for me on beach homes. They do a VERY thorough job and report. They are so professional on the phone (I live 5 hours away so everything had to be done on email or phone). I was impressed that when I got an email from one agent I could call and even if that agent was busy, another agent could answer all my questions. Their follow up after inspection is first rate as well. I would definitely use them again.
Completed my second inspection with Bryan & Bryan, and they did another extremely thorough inspection, clearly written report, and quick turn-around.
Matt did a fantastic job explaining the deficiencies and recommendations to me and my agent. Report was extremely thorough with a quick (
Bill was very thorough. He pointed out items of concern, explained the issues, and the effects to structure etc.. The report was very detailed with pictures marked up and video. I am very pleased with the overall experience, from setting the appointment, follow up, inspection, and report. I would not hesitate to use Bryan & Bryan again.
Mike was very thorough, knowledgeable and helpful. We chose Bryan and Bryan based on their reviews and they did not disappoint. We are moving from Iowa and the whole team have been super helpful. An added bonus is they are helping us with their concierge service of getting utilities hooked up. Highly recommend. Thank you.
If you are in need of an honest and reliable inspection please consider Bryan & Bryan. The inspector was professional, knowledgeable and very thorough. I appreciated the time and effort he spent with even the tiniest of details. The inspector discussed the areas of concern and touched on the non-critical items he had found. Overall, I was very pleased with the results and highly recommend Bryan & Bryan.
Kerry was great. It was my first time buying a home and I stayed for the whole inspection. He let me follow him around and taught me what he was doing. He was patient and answered my many questions. Obviously it's hard to tell early if everything was caught, but the inspection appeared to be thorough and well documented, and Kerry was courteous and professional the whole time. Thank you!
Ryan did a great job with our inspection. Needed to schedule it quick and we were able to get it done within 48 hours, even with a long holiday weekend. Ryan was very knowledgeable and provided great recommendations. Have to say the drone was definitely "over the top". The extra set of goggles for me to view real-time were awesome! Just like being on the roof. thanks!
We had the best experience with our inspection through Bryan & Bryan and will 100% recommend them, specifically Chad and James. Their inspection was incredibly thorough and they walked us through any "major" finds. Chad answered every question we had and then gave us his cell phone number in case we thought of anything else. We also utilized the HomeSwitch service and it made it so easy to get all of our utilities set up. Overall, Bryan & Bryan helped make our home buying experience much less stressful.
This is our second time using Bryan and Bryan and we were not disappointed. Jeff was very professional, thorough and over all a nice guy. I would recommend this company to friends and family. The communication between us the inspector and our realtor was seamless and we had the report back in a timely manner.
Ryan and Matt did an excellent job on their inspection. Not only were they thorough, but they were extremely considerate and took the time to not only explain all of the different components of the inspection, they showed them to me as well. Beyond this, there were two stand-out components of the inspection that I thought were absolutely incredible. First, they include a guaranteed and thorough termite inspect that is backed by a 90-day guarantee, and second, they include the ability to watch the roof inspection from an aerial drone with a VR headset. It allowed me to really "understand" and see what was going on with the roof in a way I had never experienced before. This may have only been the second home inspection I've had performed, but I have to admit, it was far and away the best I've experienced, and I promise when, if, I ever need a 3rd inspection, I'll go straight to Bryan & Bryan.
They provided me with the details of my inspection in a timely manner which allowed me to get the necessary repairs to the house prior to closing. Also took the time to call me and go over the critical items in default. Fast, friendly, customer service. Would highly recommend them to other clients.
Being an out of state buyer on a new construction home and only being able to view it once it was critical for us to have an inspection team that would really go the extra mile. Bryan & Bryan inspections went above and beyond. I called on a Wednesday and they were able to arrange an inspection with a particular inspector whom had extensive experience building new homes and as such was a perfect fit for our inspection the next day! They not only were able to inspect the home but provided the report the same day. The formatting, commentary and interactive pictures were simply second to none. They also had an amazing PDF copy with clear pictures and remedies for me to share with the builder.
I am in the process of sharing the report with the builder and will definitely be having Bryan & Bryan reinspect the home once the builder makes the required fixes.
Awesome experience! Ryan and Matt were early and were already working when we arrived. Ryan was inspecting the roof with his drone and let me put on vr goggles to see the roof for myself, which was amazing! Both inspectors were very attentive, and checked on things that we pointed out that we had questions about. They were both very informative about what to take care of in the near future. I would definitely recommend this company.
Mr. Bryan did an excellent job on inspecting the house. He was very professional and thorough. He explained every question we had and his findings. I was very impressed on the high quality service that was given. The report included pictures and explanations on all the findings. I highly recommend this company.
Jeff was great! Came out, gave a very detailed analysis in every area of the property. Afterwards, he effectively put everything found into terms we could understand. The report itself was very easy to read, even on mobile. I HIGHLY recommend them for home inspections.
This company was very easy to work wth. They work with you if you need to reschedule due to construction delays. The inspector was thorough and informative asked us if there was anything we thought he may have missed, or would like him to include in our report. The final inspection report was ready in less than we hours. Overall a great home inspection experience and well worth the money.
Rene and Alan were professional and thorough in their inspection and reporting. The report was easy to understand; and I appreciated the photos, the color coding of the items (stoplight coding in red, yellow, green) and the recommendations provided as it helped me to easily identify those items I really wanted the homeowner to pay attention to in readying the house for purchase. They also took the time to explain what they were funding when we arrived at the property. The report was received the same evening, within hours of the inspection. I would definitely recommend this company as well as the inspectors.
My experience with Bryan and Bryan Inspections was very positive. The inspector arrived on time and performed a thorough inspection, explaining what he was looking at and what he was looking for. At the end of the inspection, he went over every finding line by line and explained why he noted it. The inspection took just over 2.5 hours and the inspector was kind and polite for the entire duration.
Excellent service! I was thrilled with the service and care that was provided by our inspector, Devin Evans. He was thorough and detailed in all of his inspection, and patiently walked me through every step of the process. He addressed all of my concerns. He was very detail-oriented, looking at every aspect of the home and giving me peace of mind. He was extremely friendly and personable, and is a credit to your company. I plan to use your company again if the need arises, and that decision is primarily because of Devin's wonderful customer service. Keep up the good work!
Inspectors did a great job. They look very closely for every single and small details. They took their time . Love the way they took very good and clear pictures of everything. I would definitely recommend them. They're great inspiration team.
Highly recommendable co. David met me at my home and explained the entire process to me. I felt very comfortable and confident with the inspection. The report that was provided just a few hours later was complete and easy to understand and navigate through. I’m very satisfied with your inspector David and the ladies who do the schedules at Bryan and Bryan. Thank you!
I was referred to Bryan & Bryan by a good friend. They did not disappoint at all!
The scheduling was easy and thoroughly explained as to what I should expect and will get with the inspection.
The inspector, Kerri, was so knowledgeable and careful to explain and answer all my questions. He took time to walk me through all his concerns and showed me the report as to where to find each item. Even went so far as to recommend a different service that would be more helpful in knowing what may lay under my foundation due to the age of the house. He had the office refund the part of the inspection that he deferred to a plumbing company so I could put the money towards a more direct inspection that would tell me something very important.
I highly recommend this inspection company!! The cost is definitely worth the service and detail you get from them. Five star service!!!
My experience with Bryan and Bryan inspection was very happy. The lady who scheduled my home inspection was very helpful and very responsive to my inspection related requests. David and Daniel conducted the inspection very professionally and thoroughly. They spent almost 5 hours on the inspections, paid attention to all the details and explained their major findings to me in layman language. They then provided me a well organized report within two hours, which I had found very easy to navigate.
I highly recommend Bryan and Bryan to everyone who need reliable and professional home inspection service.
Bryan and Bryan were very prompt and communicative. Due to our relatively tight crawlspace they scheduled the perfect "Round peg for the round hole" Inspector. Larry was a pleasure to work with. He was very detailed in his inspection and went far beyond my expectations explaining the results and his recommendations for us moving forward. Terry and I would HIGHLY recommend Bryan & Bryan....and especially Larry to anyone including friends and family!!
Thanks again Larry!
Met the inspector at the house while we were giving a walk through to family. The inspector was immensely knowledgeable. He talked to my wife and I about several items that he had noted by the time we arrived and went into detail about the issues and potential problems. The inspection report we received has been instrumental in our decision criteria regarding the house we have under option.
There were some major issues unveiled that could serve to save us huge headaches down the road. We are currently trying to negotiate with the seller about the items we were made aware of. I am immensely grateful for the care and professionalism exhibited by this company in their inspection. I feel much better about where we stand and more able to make an educated decision. If we were not made aware of these issues, we could have potentially walked into a slew of unexpected expenses that could extend upwards of five figures. I'm trying to get a quote on the issues as I write this. It's Sunday, I'll have to wait until tomorrow. Well worth the money spent on the inspection.
Moreover, when I talked with the service agent on the phone and shared the fact that the house had already been inspected and diagnosed with termite issues they didn't try to sell me on that service which I obviously didn't need. I was offered some optional services, which I declined, but they didn't employ sales tactics or try to pressure me into selling me something I didn't want. I can appreciate that in today's business climate.
Thank you Bryan and Bryan! Without a doubt, if this house does not work out we will use you to inspect the next home we consider to purchase.
We called Bryan & Bryan on a Friday and they were able to schedule an inspection the next day! A representative called to confirm the time and date and answered many logistical questions for me which helped my anxiety a lot.
Kerry was at the house Saturday morning on time with all the right tools and inspected the home thoroughly and did not mind me tagging along and asking a million questions. As a first time home buyer he was very patient with me and explained why certain issues were major and some were minor and fixable.
The inspection took a few hours and was worth every penny. Kerry made the inspection a positive experience and his many years of experience and vast knowledge made me feel at ease with the whole process.
I highly recommend Bryan & Bryan!
This company is a cut above in every way. From Jacquelyn's help and explanations of process to the easy quote and great prices to the actual inspection, this company was my favorite. David was my inspector. He and his partner answered all our questions, showed us areas of concern and educated us on causes/fixes. They were very thorough. If Washington had inspectors like these guys, it wouldn't be full of crooks. I can't say enough about them. Their report was thorough enough to show to a contractor and get a quote for work needed immediately. Best inspectors we have ever had. I highly recommend Bryan and Bryan Inspections.